FAQ
Get your questions answered!


  • What do I/we need to get started?
  • How do I/we sign up?
  • How soon will my benefits start?
  • Can I change my payment date?
  • Can I change my payment method?
  • What age are my dependents covered until?
  • Are there any co-pays?
  • How much $ does it take to get started?
  • How much are the deductibles?
  • As an employer; how does this work for us?
  • How does payroll deduction work?
  • What to expect after i've enrolled?
  • How do I cancel my membership?
  • What do I/we need to get started?

    We will need the following information;

    1. Full Name of self and dependents (if any)
    2. Complete Mailing Address
    3. Phone Numbers
    4. Email Address
    5. Date of Birth
    6. Social Security Number (if available)
    7. Payment Method ~ checking account, savings account, or credit card info.

    As well as your beneficiary's name, date of birth, and social security number. (for life insurance benefits)

    How do I/we sign up?

    You can get enrolled by calling our enrollment center 1-866-990-6789 or 757-592-9163 and completing the application by phone (easy 5min process)

    Or, by faxing the required information too 757-591-1972

    Or, by emailing the required information too info@unitedhealthbenefits.com

    Or, by clicking on the "Become A Member" link/button found on the our plans page Be sure to click the corresponding link with the plan you would like to sign up for.

    **If you intend to enroll in the Standard Plan or higher and would also like the Medical Saving Plan, be sure to start with one of the Standard Plans FIRST. Once you've completed the Standard application you will then be given an opportunity to submit your request for the Medical Savings Plan. ~mildly confusing~........~we're working on it. Feel free to call or email if you get confused~

    *You Must Call, Fax or Email Your Application In Order To Use Any Avaliable Coupons*

    How soon will my benefits start?

    Your Non-insured benefits will begin right away, immediately after enrolling.

    The Actual insured benefits will begin the 1st of the following month; unless it's past the 25th of any month when you enroll, in which they will begin the first of the month after next. (call or email to be sure) info@unitedhealthbenefits.com

    Can I change my payment date?

    Yes! Absolutely, you can have your monthly payment set for any of the typical 4 weeks in a month. You choose!

    Can I change my payment method?

    Yes! You can use any available payment method anytime, checking account, savings account, Master card, Visa, Amex, Discover.

    What age are my dependents covered until?

    Dependents are covered until the age of 19 unless a full time student; in which they will be covered until the age of 25.

    Are there any co-pays?

    NO! there are no co-pays with UHB plans. The process is simple. Your doctor/hospital card will have instructions on the back for the provider to send the ENTIRE bill to the PPO for re-pricing, then it will be sent to us for any due insurance payments and finally the balance remaining will be forwarded to you for final payment. This process takes usually a couple of weeks, so generally you will not pay anything at the time of the service.

    How much $ does it take to get started?

    Your first payment will be the total price of your chosen plan or plans (+) plus a one time $100 dollar enrollment fee.

    For example; if you choose the Standard Plan $69.95 as well as the Medical Savings Plan $15.95 that will be a total of $85.90 per month. Plus the one time enrollment fee of $100 will be a total first payment $185.90 to get started.

    Once you've enrolled; your plan price will never increase and your benefits will never decrease. You will be locked into that price for as long as you want. There are no contracts to sign, so you can change plans anytime you like...........You're In Charge!

    How much are the deductibles?

    Deductibles are minimal, You will have a $50.00 dollar deductible per person per year with the dental insurance; however it is waived with 2 teeth cleanings per year.

    Also, there is a $100 dollar deductible when you visit the emergency room do to accident or injury.

    That's It! We pay beginning DAY 1 of your eligibility. Simple.

    As an employer; how does this work for us?

    Easy! Employers have the option to simply make our plans avaliable to the employees and have no further involvement. OR the employer can contribute as much or as little as they like toward the employees plan. Payroll deduction is often a popular option to make the plan even more easily affordable.

    How does payroll deduction work?

    Payroll deduction is a simple process; once a month the employers will pay the pre-determined amount on behalf of the employees and then over the course of that month deduct that amount from the employees payroll.

    What to expect after i've enrolled?

    Excellent Customer Service! Generally within 10-12 days you should receive your package in the mail containing your cards and member handbook. You sould receive a doctor/hospital card a prescription/Aetna dental card as well as your general purpose membership card containing several important phone numbers for your use.

    How do I cancel my membership?

    Easy! If for whatever reason you decide it's time to end your membership with us you can simply call member services (the number on the back of your cards) and you'll be canceled right away without hassle.

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